Customer Service
Training in the principles of customer service, for security and frontline staff who represent an organisation as well as protecting it.
01 / Overview
About this qualification
On most sites the security team is the first person a visitor speaks to and the last one they see. That makes customer service part of the job rather than a distraction from it, and clients increasingly buy on exactly that basis.
This qualification covers the principles of good customer service and how to apply them in roles where you are balancing helpfulness with a security responsibility.
Qualification
Level 2 Award in Principles of Customer Service (RQF)
Level
Level 2 Award
Enquire about dates02 / Course Detail
Who it’s for
- Security officers on corporate and reception sites
- Door supervisors and venue staff
- Concierge and front of house teams
- Retail and hospitality workers
- Employers raising service standards across a team
What’s covered
- Principles of good customer service
- Understanding customer needs and expectations
- Communication and interpersonal skills
- Handling complaints and difficult conversations
- Working as part of a team
- Representing your organisation professionally
03 / Outcomes
What you come away with
What this qualification gives you once you've completed it.
- A recognised Level 2 customer service qualification
- Stronger communication and service skills
- A better fit for corporate and front of house contracts
- A more rounded professional profile
04 / Dates & Locations
No scheduled dates right now
We run this course on demand and for group bookings. Get in touch and we’ll let you know the next available dates, or arrange a date that suits your team.
Ready to start your Customer Service training?
Book online or get in touch with our team, we're happy to answer any questions before you enrol.
Prefer to talk? Call 020 3989 7024