Conflict Management
Practical training in recognising, defusing and safely managing conflict, for anyone whose job brings them into contact with the public.
01 / Overview
About this qualification
Most confrontations are lost or won before anyone raises a hand. Conflict management is the discipline of reading a situation early, managing your own response, and using communication to bring the temperature down rather than up.
This qualification covers how conflict develops, the signals that precede it, and the techniques that resolve it safely. It is valuable well beyond security, in any role where people deal with frustrated, distressed or aggressive members of the public.
02 / Course Detail
Who it’s for
- Security and door staff
- Retail, hospitality and transport workers
- Reception, housing and customer-facing staff
- Healthcare and public service workers
- Employers meeting a duty of care to frontline teams
What’s covered
- How and why conflict develops
- Recognising warning and danger signs early
- Communication skills and active listening
- De-escalation and defusing techniques
- Managing your own reactions under pressure
- Problem solving and resolution
- Post-incident reporting and support
03 / Outcomes
What you come away with
What this qualification gives you once you've completed it.
- A recognised Level 2 conflict management qualification
- Practical de-escalation techniques you can use immediately
- Greater confidence in confrontational situations
- A safer approach to managing difficult behaviour
04 / Dates & Locations
No scheduled dates right now
We run this course on demand and for group bookings. Get in touch and we’ll let you know the next available dates, or arrange a date that suits your team.
Ready to start your Conflict Management training?
Book online or get in touch with our team, we're happy to answer any questions before you enrol.
Prefer to talk? Call 020 3989 7024